We aim to provide care that meets the needs and preferences of each resident within a secure, homely, comfortable environment. In pursuit of this aim, we exercise the following objectives:
- We will seek and listen to the views of our residents and their representatives.
- We will provide appropriately qualified, experienced, and competent staff.
- We will ensure the provision of an ongoing programme of staff development and supervision tailored to individual learning and developmental needs.
- We will provide the appropriate facilities and equipment to ensure the safe delivery of care in comfortable surroundings.
- We will implement policies and procedures for the guidance of our staff.
- We will use easily understood information, record keeping and reporting systems.
- We will work in partnership with our residents and their representatives.
